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Frequently Asked Questions.
How do we obtain an estimate?

After you have contacted us we will arrange for our Sales Manager to visit you at your convenience. He will discuss your plans, offer advice and measure up. We have a very flexible approach so can offer you a personalised service. A written estimate will be posted to you and then it's up to you whether you accept or not. You are under no obligation at this stage.

Do we need planning permission?

Most of our work does not require planning permission, however if it is necessary we use a trusted and recommended surveyor who can arrange it for you and draw up any plans which need to be submitted. We can also arrange for a building regulation notice should a property require it.

What happens to existing plasterwork/brickwork after the windows are fitted?

All of our work is finished to a high standard. Plastering and brickwork is corrected around windows/doors etc.

What happens if we have asbestos?

We can remove the asbestos from your house and arrange for a specialist firm to dispose of it. There will be a fee for this.

What happens to the old windows?

All waste is disposed of according to the regulations. A skip will be arranged by us if necessary.

What type of glass do you use?

We always use Pilkington K glass as standard, and safety glass in 'critical areas' as shown by the shaded areas in the table below:

Safety glass diagram

Will we need scaffolding?

That will be discussed when we carry out your estimate. The teams carry easi-dec scaffolding on our vans but if full scaffolding is required the price will normally be given at the time of the estimate.

How long will we have to wait until work can start?

We usually operate on a 6-8 weeks lead time. This can vary due to weather conditions etc. We always give you a few days notice before work starts.

What can we expect once the job starts?

You will be informed of which team will do your fitting. They aim to be on site before 9am. Dust sheets  are always used and we will leave the property clean and tidy once we have finished. All rubbish is removed from the site and disposed of as per our environmental regulations.

What insurance cover do you have?

We are members of the Plastics Window Federation which carries a comprehensive insurance policy. The work is insured for 10 years (excluding accidental damage). This will also cover the customer in the unlikely event that the company has to cease trading. Any deposit monies paid are also covered.

Is the timber used from sustainable sources?

Yes, all our timber products come from properly managed, sustainable forests.

Will the work be guaranteed?

All of our door/window/conservatory installations come with a 10 year guarantee.


Tel 01603 788265 or 01263 731770  |  Fax 01603 788265 | email enquiries@aylshamwindows.co.uk